Terms and Condition

Contents

1. Company Identification 2. Scope & Acceptance 3. Services 4. Client Engagement 5. Fees & Payment 6. Intellectual Property 7. Confidentiality 8. Liability 9. Warranties & Disclaimers 10. Website Use 11. Governing Law & Jurisdiction

These Terms are governed by Spanish law and comply with applicable EU regulations including the GDPR and the Spanish LSSI-CE (Law on Information Society Services).

Please read these Terms carefully. By accessing our website, submitting a contact form, or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

Company Identification

These Terms and Conditions govern the use of the website and services provided by:

Company

Connecting The Dots SLU

Legal Form

Sociedad Limitada Unipersonal

Registered in

Spain

hello@connectingthedots.es

Scope & Acceptance

These Terms and Conditions apply to:

All visitors and users of the Connecting The Dots website
All clients who engage Connecting The Dots for consultancy or related services
All communications, proposals, and engagements initiated through our website or contact channels

By accessing our website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms apply in addition to any specific service agreement or proposal agreed in writing between the parties.

We reserve the right to update these Terms at any time. The current version is always published on this page with the date of last update.

Services

Connecting The Dots provides senior ecommerce and digital growth consultancy services, including but not limited to:

Ecommerce strategy planning and roadmaps
Marketing planning and execution
External ecommerce management and fractional leadership
Marketing management and content operations
Team training and capability development
Internal process planning enabled by technology and AI
Business briefings for external agencies and partners

The specific scope, deliverables, timelines, and fees for each engagement are defined in a written proposal or service agreement provided to the client prior to commencement of work.

Connecting The Dots reserves the right to decline or discontinue any engagement at its sole discretion, provided reasonable notice is given.

Client Engagement

Engagements with Connecting The Dots are formalised through a written proposal or service agreement signed by both parties. No engagement commences without written confirmation.

Client responsibilities:

Provide accurate and complete information required for the engagement
Grant timely access to necessary data, tools, platforms, and team members
Designate an internal point of contact for communication and approvals
Review and approve deliverables within agreed timelines
Pay invoices in accordance with agreed payment terms

Delays caused by the client's failure to fulfil these responsibilities may affect delivery timelines and additional costs may apply.

Fees & Payment

Fees for services are set out in the relevant proposal or service agreement. All fees are quoted in Euros unless otherwise stated.

Payment terms:

Invoices are issued as specified in the service agreement (monthly, per milestone, or at project completion)
Payment is due within 30 days of the invoice date unless otherwise agreed in writing
Late payments may accrue interest in accordance with Spanish commercial law (Ley 3/2004, de 29 de diciembre)
Connecting The Dots reserves the right to suspend services if invoices remain unpaid beyond the due date

All fees are subject to applicable VAT (IVA) in accordance with Spanish tax law. Clients established outside Spain may be subject to different VAT treatment under applicable EU regulations.

Expenses incurred on behalf of the client (e.g. advertising spend, third-party tools, travel) are invoiced at cost and require prior written approval unless specified otherwise in the agreement.

Intellectual Property

Client deliverables: Upon full payment of all invoices, Connecting The Dots assigns to the client the intellectual property rights in the specific deliverables created exclusively for that client under the engagement, as specified in the service agreement.

Retained IP: Connecting The Dots retains ownership of:

All pre-existing methodologies, frameworks, templates, and tools
The three-lever growth methodology (Traffic, Conversion, Recurrence)
General know-how, processes, and expertise developed independently of the client engagement
All website content, branding, and materials published by Connecting The Dots

Website content: All content published on connectingthedots.es — including text, images, logos, and design — is the intellectual property of Connecting The Dots SLU and may not be reproduced, distributed, or used without prior written permission.

Confidentiality

Both parties agree to treat as confidential all non-public information shared in the course of the engagement, including business data, financial information, strategies, client lists, and internal processes.

Confidential information may not be disclosed to third parties without prior written consent, except:

Where required by law or court order
To professional advisors bound by equivalent confidentiality obligations
Where the information is already publicly available through no fault of the receiving party

Connecting The Dots will not use client data for any purpose other than delivering the agreed services. A separate Non-Disclosure Agreement (NDA) may be signed upon request before any sensitive data is shared.

Confidentiality obligations survive the termination of the engagement for a period of 3 years unless otherwise agreed in writing.

Liability

Connecting The Dots will perform services with reasonable professional skill and care. However:

We do not guarantee specific business outcomes, revenue targets, or results, as these depend on factors outside our control including client execution, market conditions, and third-party platforms
Our total liability to the client for any claim arising from a service engagement shall not exceed the total fees paid by the client under that engagement in the 12 months preceding the claim
We shall not be liable for indirect, consequential, or special damages including loss of profit, loss of data, or loss of business opportunity
We are not liable for damages arising from the client’s failure to follow our recommendations or to provide accurate information
We are not liable for the performance or failures of third-party platforms, tools, or agencies

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

Warranties & Disclaimers

Connecting The Dots warrants that:

It has the right and authority to enter into service agreements with clients
Services will be delivered with reasonable professional skill and care
It will comply with applicable laws and regulations in performing services

The website and its content are provided "as is". To the extent permitted by law, we make no warranties regarding:

The accuracy, completeness, or timeliness of website content
Uninterrupted or error-free operation of the website
Freedom from viruses or other harmful components

General information published on our website — including articles, case studies, and methodology descriptions — is for informational purposes only and does not constitute professional advice tailored to any specific situation.

Website Use

By using our website, you agree to:

Use the website only for lawful purposes and in accordance with these Terms
Not attempt to gain unauthorised access to any part of the website or its underlying systems
Not use the website to transmit harmful, offensive, or unlawful content
Not reproduce, duplicate, or exploit any part of the website for commercial purposes without our written permission

We reserve the right to restrict or terminate access to the website for any user who breaches these terms.

Our website may contain links to third-party websites. These links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Spain.

Any disputes arising from or in connection with these Terms, the use of our website, or any service engagement shall be subject to the exclusive jurisdiction of the courts of Spain, unless otherwise agreed in a specific service agreement.

For EU consumer disputes, the European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr. Note that our services are directed exclusively at businesses, not consumers.